Total Quality Management Model

Total Quality Management Model

TQC’s three Q logo, representing: (1) the quality of people, (2) the quality of systems and processes, (3) the quality of products and services. TQC integrates the concepts of Total Quality Management (TQM) and the areas covered by them into the elements of Business Strategy and Process Improvement, and builds on TQC’s unique 3Q model based on years of experience. This model is used to run and manage the entire enterprise, providing sustainable business performance and guiding the business to its greatest advantage.

Quality of People

The key to TQM is people, and this implies both management and staff members at all levels.  People are, when all is said and done, what makes it happen – or not.  Engaging the hearts and minds of the people is the first milestone along the path to success.

For management, especially top management, issues to be addressed include:
  • Vision Development
  • Strategic Planning and Deployment
  • Objectives and Measures
  • Resource Management
  • Leadership Styles
  • Management Development
For the staff, issues to be addressed include
  • Skills and Competencies
  • Organization & Job Design
  • Performance Management
  • Motivation
  • Empowerment
  • Facilitation and Problem Solving Skills
TQM is neither a project nor an initiative; it is a life style.  So it is important to develop a quality culture.  Issues to be considered include:
  • Values and Behaviours
  • Culture Change
Quality of Processes & Systems

Processes are the things that make it all happen, cutting across functions, delivering value into the marketplace.  They must be robust – they have to be seamless.  We help organizations to streamline, re-design and innovate processes that deliver best results in meeting their organizational goals.  We specialize in the following areas:

  • Process Management and Improvement
  • Business Process Re-engineering & Re-design
  • Quality Function Deployment
  • Failure Mode & Effect Analysis (FMEA)
  • Taguchi Method
  • Work-flow Analysis
  • Statistical Process Control
  • Benchmarking
  • Supplier Relationship

Improvements on processes need to be institutionalized, and interrelated processes should be managed effectively and efficiently.  These require an effective management system to be in place.   We help organizations develop and implement management systems that enable them to enhance business performance.

Quality of Products & Services

TQM takes place mostly at gemba, the spot where actions really occur, the place where products are actually developed or manufactured, or the place where services are delivered.  Improvements at gemba would eventually lead to long-term sustainable satisfaction of employees and customers.  We provide consulting and training services on Gemba Kaizen via a number of techniques and tools, namely:

  • Product / Service Innovation
  • Problem-solving Tools
  • Five Ss
  • Quality Control Circles
  • Just-in-Time System