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| Total
Quality Management (TQM) |
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| We
have found it helpful to use the three Q's in our company logo to
explain what have to be addressed in implementing Total Quality
Management (TQM). The
three Q's represents Quality
of People; Quality
of Processes and Systems; and Quality
of Products and Services. |
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| Quality
of People |
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key to TQM is people, and this implies both management and staff
members at all levels. People
are, when all is said and done, what makes it happen - or not.
Engaging the hearts and minds of the people is the first
milestone along the path to success. |
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| For
management, especially top management, issues to be addressed
include: |
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- Vision
Development
- Strategic
Planning and Deployment
- Objectives
and Measures
- Resource
Management
- Leadership
Styles
- Management
Development
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| For
the staff, issues to be addressed include: |
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- Skills
and Competencies
- Organization
& Job Design
- Performance
Management
- Motivation
- Empowerment
- Facilitation
and Problem Solving Skills
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| TQM
is neither a project nor an initiative; it is a life style.
So it is important to develop a quality culture.
Issues to be considered include: |
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- Values
and Behaviours
- Culture
Change
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| Quality
of Processes & Systems |
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| Processes
are the things that make it all happen, cutting across functions,
delivering value into the marketplace.
They must be robust - they have to be seamless.
We help organizations to streamline, re-design and innovate
processes that deliver best results in meeting their organizational
goals. We specialize in the following areas: |
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- Process
Management and Improvement
- Business
Process Re-engineering & Re-design
- Quality
Function Deployment
- Failure
Mode & Effect Analysis (FMEA)
- Taguchi
Method
- Work-flow
Analysis
- Statistical
Process Control
- Benchmarking
- Supplier
Relationship
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| Improvements on
processes need to be institutionalized, and interrelated processes
should be managed effectively and efficiently.
These require an effective management system to be in
place.
We help organizations develop and implement management
systems that enable them to enhance business performance. |
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| Quality
of Products & Services |
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| TQM takes place
mostly at gemba, the spot where actions really occur, the
place where products are actually developed or manufactured, or the
place where services are delivered.
Improvements at gemba would eventually lead to
long-term sustainable satisfaction of employees and customers.
We provide consulting and training services on Gemba
Kaizen via a number of techniques and tools, namely:
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- Product
/ Service Innovation
- Problem-solving
Tools
- Five
Ss
- Quality
Control Circles
- Just-in-Time
System
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| You are welcomed to contact us by e-mail
for
further details or call us at (852) 2781 2112. |
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TQC Development
Centre Ltd. All rights reserved 2000-2008.
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