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| Process Improvement |
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| Organizations
should continually improve their business processes in order to
improve performance and to satisfy changing needs and expectations
of their stakeholders. |
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| There
are two fundamental ways to improve business processes: |
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- Progressive
improvement or work improvement projects resulting in
moderate improvements.
- Process
re-design &
innovation projects resulting in strategic breakthrough.
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| Progressive
improvement
is a good technique to reduce material, manpower, and space
requirements. Up to 20% improvement
is quite possible. TQC's eight-step process has been
repeatedly proved over the years to be a very effective methodology
in enhancing improvements. |
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| Having
gone through continual improvement for some time, many organizations
will come to a stage where, for many processes, breakthrough in
improvement is extremely difficult to achieve.
At the same time, because of growing competition, profit
margins are eroding. Senior
managers are well aware of the crisis they are facing.
There are usually problems with culture, organization
structure, people competency, sub-optimal business processes, or
under-use of information technology. |
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| Process
re-design or process innovation
would be the solution in such cases. |
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| Process
re-design should achieve significant performance improvement
- in the 20% to 50% range. It
requires a cross-functional team (or teams) led by a trained
facilitator and may involve assistance from external specialists.
The team needs to fully understand the current processes, the given
inputs and the desired outputs. The involvement with process
workers is a must for effective implementation. |
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| Process
innovation
should lead to drastic improvement of 50%
or above.
Besides innovations and enhanced creativity, new technology
or cultural changes are usually resulted.
Such demanding projects require external specialist
assistance and a high level of monitoring. |
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| You are welcomed to contact us by e-mail
for
further details or call us at (852) 2781 2112. |
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TQC Development
Centre Ltd. All rights reserved 2000-2008.
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